Last updated: October 2026

At Specialist Journeys, we take your privacy seriously. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us, request a brochure, make an enquiry or book and travel on one of our tours.

Who we are

Specialist Journeys is operated by Andante Travels Ltd, a company registered in England and Wales.

Company name: Andante Travels Ltd trading as Specialist Journeys 
Company number: 01969761
Registered office: 111 High Street, Cheltenham, England, GL50 1DW

For the purposes of UK data protection law, Specialist Journeys Limited is the data controller responsible for the personal information described in this policy.

Information we collect

The information we collect depends on how you interact with us.

When you make an enquiry, request a brochure, create or use an online account, make a booking or contact us, we may collect information including:

• your name, address and contact details, including email address and telephone number;
• information about your booking and travel arrangements;
• passenger details for you and anyone travelling as part of your booking;
• payment and transaction information;
• your marketing and communication preferences;
• information you provide when contacting our team;
• information required to arrange or manage your tour; and
• information about how you use our website.

Where necessary for your booking or to meet your requirements while travelling, you may also provide information relating to accessibility, mobility, dietary requirements or health. Where this information is considered sensitive personal information under data protection law, we will only process it where we have an appropriate legal basis to do so.

If you provide personal information about another person, such as another passenger on your booking, you should make sure they are aware that their information will be provided to us and how it will be used.

How we use your information

We may use your personal information to:

• manage enquiries and brochure requests;
• process and administer your booking;
• arrange the services included within your tour;
• communicate with you before, during and after your tour;
• manage payments, refunds and other transactions;
• provide customer service and respond to questions;
• manage your online account and preferences;
• send marketing communications where you have agreed to receive them or where we are otherwise permitted to do so;
• understand how our website is being used and improve the customer experience;
• prevent fraud and protect the security of our website and services; and
• meet our legal, regulatory and financial obligations.

Our legal basis for using your information

UK data protection law requires us to have a lawful reason for processing your personal information.

Depending on the circumstances, we may process your information because:

It is necessary to fulfil our contract with you - for example, to process a booking and provide the tour you have purchased.

We have a legitimate interest - for example, to operate and improve our business, respond to enquiries, provide customer service, understand website performance and protect our systems.

You have given us your consent - for example, for certain marketing communications or cookies.

We have a legal obligation - where we need to retain or process information to comply with applicable laws and regulations.

Where we rely on consent, you can withdraw that consent at any time.

Sharing your information

To arrange and operate your tour, we may need to share relevant personal information with trusted third parties.

These may include hotels and accommodation providers, transport operators, airlines, cruise operators, tour managers, guides, destination partners and other suppliers involved in providing your travel arrangements.

We may also share information with companies that provide services to us, such as website and technology providers, payment processors, marketing platforms, analytics providers and professional advisers.

We only share information that is necessary for the relevant purpose and expect organisations processing information on our behalf to protect it appropriately.

We may also disclose information where required by law or to protect our legal rights.

International transfers

Some of the tours we arrange take place outside the UK, and some of our suppliers or technology providers may be based overseas.

This means your personal information may sometimes need to be transferred outside the UK.

Where required, we take appropriate steps to ensure that personal information transferred internationally receives an appropriate level of protection in accordance with UK data protection law.

Payments

When you make a payment, your payment information will be processed securely by our payment providers.

We do not use your payment information for purposes unrelated to processing or managing your transaction.

Marketing communications

If you have chosen to hear from us, we may contact you with information about tours, destinations, offers, brochures and other news we think may be of interest.

You can change your marketing preferences or unsubscribe at any time using the unsubscribe option included within our marketing emails or by contacting us.

Stopping marketing communications will not prevent us from contacting you where necessary in relation to an existing enquiry, booking or tour.

Website analytics and cookies

We use cookies and similar technologies to help our website work correctly, understand how visitors use it and improve their experience.

We may use analytics services, including Google Analytics, to collect information such as pages visited, interactions with the website, device and browser information and general website usage.

Where required, non-essential cookies and similar technologies will only be used after you have provided your consent.

You can manage your cookie choices through the cookie controls available on our website.

Further information can be found in our Cookie Policy.

How long we keep your information

We keep personal information only for as long as necessary for the purposes for which it was collected and to meet our legal, accounting and regulatory obligations. The period for which we retain information will depend on the type of information and the purpose for which it is used.

When determining appropriate retention periods, we consider our legal and regulatory obligations, the nature of our relationship with you and whether the information may be required to establish, exercise or defend legal claims. When personal information is no longer required, we will securely delete or anonymise it, except where limited information needs to be retained, for example to record a marketing opt-out.

Keeping your information secure

We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

While no online service can guarantee absolute security, we regularly review the measures we use to protect the information entrusted to us.

Your rights

Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these may include the right to:

• request access to the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your personal information;
• ask us to restrict how we use your information;
• object to certain uses of your information;
• request the transfer of certain information to you or another organisation; and
• withdraw consent where we rely on consent to process your information.

Not all rights apply in every circumstance, and there may be legal reasons why we need to continue processing or retaining certain information.

To exercise any of these rights, please contact us using the details below.

Contact us

If you have any questions about this Privacy Policy, how we use your personal information or would like to exercise your data protection rights, please contact:

Specialist Journeys Limited
111 High Street
Cheltenham
England
GL50 1DW

Email: hello@specialistjourneys.co.uk 

Complaints

If you have concerns about how we have handled your personal information, please contact us in the first instance so that we can investigate.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, suppliers or legal obligations.

The latest version will always be published on this page, together with the date it was last updated.